Privacy Policy

01 Introduction

Dental IT MSP ("we," "us," or "our") is committed to protecting the privacy of visitors to our website and the practices we serve. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

This policy applies to information collected through our website, contact forms, and in the course of providing managed IT services to dental practices.

02 Information We Collect

When you interact with our website, we may collect the following information:

• Contact details you provide through our contact form or email signup, such as your name, practice name, email address, and phone number
• Practice details you choose to share, such as the service you're interested in, your PMS or imaging software, and the number of workstations or servers you have
• Message content submitted through our contact and inquiry forms

We only collect the information you voluntarily provide — we do not require account creation or collect information passively beyond what's needed for the site to function.

03 How We Use Your Information

We use the information you provide to:

• Respond to your inquiries and provide requested quotes or assessments
• Communicate with you about our services
• Better understand your practice's IT needs before an initial consultation
• Improve our website and services

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

04 Third-Party Service Providers

We use third-party services to operate parts of our website, including form submission and email delivery tools that process the information you submit through our contact forms in order to route it to our team. These providers only receive the information necessary to perform this function and are not authorized to use it for their own purposes.

If we engage additional third-party tools in the future (such as analytics or scheduling software), this policy will be updated accordingly.

05 Patient Data During Service Delivery

As part of delivering managed IT services, our technicians may have incidental access to systems that contain patient health information governed by Ontario's Personal Health Information Protection Act (PHIPA). We do not access, view, use, or disclose patient health information beyond what is strictly necessary to perform contracted IT support, such as troubleshooting a system or restoring a backup.

Formal data handling and confidentiality obligations related to patient information are set out in your individual service agreement, separate from this website privacy policy.

06 Data Security

We take reasonable technical and organizational measures to protect the information you share with us from unauthorized access, loss, or misuse. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

07 Data Retention

We retain contact and inquiry information for as long as necessary to respond to your request or maintain our business relationship with you, and as required to meet legal, accounting, or reporting obligations. You may request deletion of your information at any time, as described below.

08 Your Rights

Under Canadian privacy law (PIPEDA), you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, subject to any legal retention requirements
• Withdraw consent for us to contact you at any time

To exercise any of these rights, please contact us using the details below.

09 Cookies

Our website may use essential cookies necessary for basic site functionality. We do not currently use cookies for advertising or cross-site tracking. If this changes in the future, this policy will be updated to reflect the tools in use and how to manage your preferences.

10 Children's Privacy

Our website and services are intended for business use by dental practices and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be posted on this page with an updated "Last updated" date.

12 Governing Law

This Privacy Policy is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable laws of the Province of Ontario and Canada.